Privacy Policy

1. Introduction

Renew Servicee ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Unified Carrier Registration (UCR) Filing platform and related services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Name, email address, phone number
• Company name and business information
• Billing and payment information
• Account credentials and authentication details
• Job title and role within your organization

2.2 Business and Operational Data

When you use our UCR platform, we collect:

• USDOT Number and Motor Carrier (MC) Number
• Company classification (Carrier, Broker, Freight Forwarder, Leasing Company)
• Fleet size bracket information used for fee calculation
• Business entity details for registration purposes
• Filing history, renewal dates, and payment records

2.3 Technical Information

We automatically collect certain technical information when you access our services:

• IP address, browser type, and operating system
• Device information and unique device identifiers
• Log data including access times, pages viewed, and navigation paths
• Cookies and similar tracking technologies
• Performance and diagnostic data

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our UCR filing platform and related services
• Registration Processing: To facilitate the submission of your UCR application to the relevant authorities
• Compliance Verification: To assist in ensuring your business meets federal DOT requirements
• Account Management: To create and manage your account, process payments, and provide customer support
• Communication: To send you service updates, technical notices, security alerts, and marketing communications (with your consent)
• Analytics and Improvement: To analyze usage patterns, generate reports, and enhance platform performance
• Legal Compliance: To comply with legal obligations and protect our rights and interests
• Security: To detect, prevent, and address fraud, security issues, and technical problems

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and data storage providers
• Payment processors and financial institutions
• GPS and mapping service providers
• Analytics and performance monitoring services
• Customer support and communication tools

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• Legal and regulatory requirements
• The purposes for which we process the information
• Our legitimate business interests

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a structured format
• Objection: Object to processing of your information
• Restriction: Request restriction of processing
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the Contact section below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our services.

Types of cookies we use:

• Essential Cookies: Necessary for the platform to function
• Performance Cookies: Help us understand how visitors use our platform
• Functional Cookies: Remember your preferences and settings
• Targeting Cookies: May be used for marketing purposes (with your consent)

9. Third-Party Services

Our platform may integrate with or link to third-party services (e.g., GPS providers, payment processors, mapping services). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this policy. We will notify you of any material changes by posting the new Privacy Policy on this page and, where appropriate, through other communication channels.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: